How ‘The Big Game’ can Offer PR Buzz Lessons

By Abby Boburka

More than 111 million people tuned into Fox last year to watch the Super Bowl – making it a record breaking TV event, according to the Nielsen ratings. A massive audience is expected for this year’s big game as well.

No matter who you are rooting for, the Giants or the Patriots, one lesson moving forward for brands is that the famous Super Bowl ads are no longer just about unveiling them during the game. The New York Times just wrote an article about the changing landscape that includes a much bigger dose of public relations.

Facebook, Twitter and YouTube have changed the rules of the game by allowing Super Bowl ads to be about more than a single event. Brands are embracing social networks to extend their message and interact with customers and clients.

Media outlets are covering the making of the ads, the creativity, the pressure and price behind creating a hit, and after the game the analysis of who had the best ads. It produces excellent opportunities for clients to get in the news. Major media outlets devote coverage to the ad race almost as much as they do the game. (OK, that may be stretch. But they do get a lot of coverage.)Even small businesses with no connection whatsoever to sports can get into the game. There are plenty of people who are not football fans that will be looking for something to do other than watch the game. Social media channels are filled with anti-Super Bowl parties and promotions.

For marketers, the new paradigm is not to wait for Super Bowl Sunday to air your ad or run your promotion. It’s all about going viral and social before kickoff. Social media and PR now play a much bigger role in promoting your brand around the annual game.

We all have to learn to think beyond the coin toss and the final score. What are some of your ideas for promoting a Super Bowl ad or anti-Super Bowl promotion?

 

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Watching E! Pays Off for Clients!

By Maru Bazua

For as long as I can remember, E! News has been a part of my regularly scheduled programming. I stay informed on the latest celebrity campaigns, entertainment news and yes, even the latest on celebrity breakups.

PR professionals have been working with celebrities and brands on publicity campaigns for years. Some partnerships are amazing and others are, well, not. Several of our clients have come to us for recommendations on what celebrities they should consider using in publicity campaigns.

As PR professionals, part of our job is to constantly be in the know of pop culture and the entertainment industry. This not only helps us with strategic thinking when it comes to developing PR stunts, campaigns and more, but it helps us recommend the best candidate for our client’s needs.

A celebrity’s likability and beliefs are huge factors in determining whether they should be linked to a brand. When clients ask for our take on a particular celebrity, we have to be prepared to answer the questions, such as who, what, where and why.

Who is this celebrity? What projects and movies has he/she been involved in that have catapulted him/her to stardom? Where are they located and why should this celebrity be picked to represent our client?

I love answering these questions because not only does it come naturally to me, but I can help a client defer from the “Lindsay Lohans” of the world. Yes, we know celebrities are famous, but it’s not OK if someone who’s representing our client receives too much negative press.

Who knew watching E! News would pay off in the long run?

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Turning Crisis into a Positive

In light of the recent Paula Deen diabetes debacle, it’s a good time to share some tips on handling crisis communications – and more importantly – on how almost any situation can be turned into a positive.

Paula Deen encountered public backlash when her announcement that she’s had diabetes for the last three years, a very serious disease that affects millions of Americans, came on the heels of her publicizing that she is going to be a spokeswoman for a pharmaceutical company – the one that makes her diabetes medicine. To make matters worse, her son launched a new cookbook with healthier versions of her traditional, fat-laden southern recipes right around the same time. Suddenly, the celebrity chef, who is known for using larger amounts sugar and butter in everything – a cheeseburger between two doughnuts anyone? – looked like she was trying to pull one over on the public, especially to her large base of loyal supporters.

The question here is: How can a sticky situation such as this not only be rectified, but turned into a positive and get Paula, or any person, back into the good graces of their once adoring public?

The answer is: Positioning! This is what public relations professionals do in such situations ….

Every PR crisis hits a critical point where you can fix it (quickly), or it will spiral out of control. Good PR pros understand how to handle such situations – thus controlling the outcome. In this case for example, Ms. Deen should announce that she will donate 50 percent of what she is being paid to endorse her diabetes medicine to a recognized national charity for diabetes research.

While she might lose some revenue, she would maintain her reputation, which should always be a top priority. Public relations is as much about reputation management and crisis communication as it is about consistent and targeted media outreach for all the good things our clients do – it just depends on the day!

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Believe in Your Business; Staples Offers Free Advertising to Help Small Businesses

For entrepreneurs, believing in yourself and your business is critical to succeeding, no matter what’s going on with the economy. To punctuate that point, Staples 6th annual National Small Business Survey found that seven out of 10 small business owners are optimistic about the future.

That doesn’t mean small business owners haven’t felt the economic squeeze over the last several years. Sixty percent of those surveyed said they changed their sales and marketing efforts as a direct result of the U.S. economy.  The survey showed that small business owners are using less traditional media (29 percent) and more viral marketing and word-of-mouth (33 percent) as compared to the previous year.

Staples asked: What could help? The answer: 52 percent of small business owners revealed they would grow their business through advertising and direct marketing if they had a larger marketing budget.  The survey found that two-thirds (66 percent) of small business owners have some type of marketing and advertising budget for 2012 that average just over $2,000.

To help small business, Staples launched the “Give Your Small Business the Push It Needs” contest that will award five small businesses up to $50,000 each in free local television advertising. Talk about a boost.

To enter, small businesses can submit a 15-second video about their company on Staples’ Facebook page.  Five small businesses will be chosen to receive 15-seconds of advertising in a 30-second Staples television ad to run in their local market.  The prize package is valued at up to $50,000 worth and includes $500 in Staples Copy and Print or Staples EasyTech™ services.  The company is giving winners a choice of either $50,000 in advertising or $40,000 in advertising plus $10,000 in cash.

“Successfully marketing your small business is the life blood of any company, but with limited budgets, entrepreneurs must be creative and resourceful,” said Rieva Lesonsky, CEO and President, Grow Biz Media/SmallBizDaily.com. “Any marketing boost that they receive from a program such as the Staples ‘Give Your Small Business the Push It Needs” can make all the difference in the world, especially in the current business climate.”

The bottom line: Who can’t use an extra $50,000 to put toward their business. Good luck to everyone who’s rushing to click on that Staples’ Facebook page.

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The Benefits to Your Business of Getting Involved

Getting your company involved in community events with local nonprofit groups brings many benefits not just to those who you’re helping, but to your employees and your business as well. It’s also a great way to get your company’s name and brand recognized, build up employee moral and make you feel good!

No matter what type of product or service you provide, you can find a way to help, and not just by donating money. That’s the easy way out, and lets you off the hook. Many organizations need man power.

Getting involved can mean a range of different things to different businesses. Maybe you can help plan a community fund raising event. By doing so, your business, in turn, will get great exposure. You can encourage employees to attend to show their support or your company can provide its services pro-bono. Donate breakfast. Print their brochures. The options are endless and can lead to limitless opportunities.

New business may arise from it, the community will be more aware of what you do and can provide, and the all-important business relationships can be forged. Participating also can gain your company positive word-of-mouth exposure – nothing sells your business, product or service better than that. Many business owners believe in the adage “do well by doing good” for a reason.

So get your company involved with the resources and time you have available! Do what you can to support your local community. It will come back to you many times over in many ways. Some call it “enlightened self-interest,” and there’s nothing wrong with that.

How does your company give back?

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Making New Year’s Resolutions Stick

Making New Year’s Resolutions Stick

The beginning of any New Year is the time many of us get to thinking about resolutions.  Sure, it’s easy to make them. But how can resolutions become important enough to keep, and help businesses continue to grow during the year

Inspired by our firm president, 2012 has become the ‘Year of Intentions’ at Tilson PR, bridging peace, prosperity and possibility together to bring the firm and all of our clients to greatness.  Any company can focus on the following three topics to build their business, increase their bottom line and inspire everyone on their team.

Peace – This sentiment doesn’t end after the holidays.  With inner peace comes creative energy and harmony, and there’s nothing better than that when trying to inspire your team.  Pursue inner peace with people by focusing on facts and not emotions, offering encouragement to others and diminishing negative thoughts and energy.

Prosperity – Prosperity means to flourish and can be applied to wealth, health, realtionships, education and more.  Set goals in each category and strive to meet them.  Writing down goals and putting them in a visible spot helps us to keep focused on them in order to meet and surpass them.

Possibility – Perhaps the biggest motivator is the possibility of what can be achieved by setting goals, staying focused and positive, and following through.  Whether the goal is to increase Twitter followers, ramp up social media presence, sell more widgets or launch a new division of the company, anything is possible with the right attitude and of course, attainable goals.

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A Truth in a Cliche

Google the phrase “content is king” and you end up with headlines results that read like this:

“Why Content Marketing is King”

“The Golden Rule of SEO: Content is King”

“As Devices, Distribution Compete, Content Enjoys Renaissance”

“Mobile Content is King”

Each of these links leads to an article or post about the importance of quality content whether it’s for a website, a mobile device, a white paper, a brochure or any other vehicles used to communicate with your customers. Why has content been deemed so critical that it deserves a crown?

It comes down to this: Quality content is about telling a story to entertain, inform or to sway a decision. Most businesses want content that will influence customer to buy their products or services. The most successful of those businesses have found a way to tell their story in a way that it stands out from competitors.

Of course, part of that success is having a good story to tell whether it’s a major technical advancement, a pricing or quality advantage or a novel approach to solving a problem. Whatever the case, most businesses stay in business because they can tell a story that their customers are willing to buy.

Some falter because they don’t know how to tell their story well. They can own be the best, most advance widget in the world, but if no one is telling that story to their potential customer the chances of success diminish.

The answer to the question “what’s my story?” can be the beginning point to developing content that’s worthy of a crown.

So tell us, what’s your story?

 

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Five Tips to Communicating More Effectively With Your Customers

The challenge for anyone writing, filming, blogging, tweeting and posting content about your business is always: Will anybody see this, read it or even care. Developing read-worthy content takes effort. But the good news is  – the more you do it, the easier it gets.

Here are five tips to get you started in creating content that can drive customers to your business and can help you grow:

1.    Write about what you know. You’re in business because you have something to offer that others are willing to pay for. Focusing your content on insights about your industry, business or customers.

2.    People (including readers, viewers, and FB friends) all appreciate value. So share information that others will find worth their time. Don’t use your communications channels frivolously to talk about what you ate for breakfast. Nothing irks readers more than you wasting their time.

3.    Focus. Focus. Focus. Don’t spread yourself too thin. Develop content on one topic at a time. Each post, each YouTube video, each blog should be about one thing, and one thing only. Also, focus on using one or two communications channels, whether it’s a podcast, blog, a regular newsletter, and build from there.

4.    Ask for feedback. Talk to your customers, employees, vendors and family members andask what they think, what can be improved, what works, what doesn’t. Do this regularly, and soon you’ll get a clear picture to help you make adjustments.

5.    Don’t be afraid to make changes. The beauty of constantly communicating with your potential customers is that you can do it again tomorrow, and try something different.

What are some of your suggestions for developing quality content?

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How to Grow Your Business Through Social Media

For small businesses, using social media to communicate with customers is fast becoming an essential part of the marketing mix. Your customers and clients are on Facebook, on Twitter, using Foursquare, and now jumping on to Google Plus. It’s a great opportunity to reach them, increase your brand recognition and search engine rankings, generative traffic to your website, monitor what’s being said about your company and find new customers.

Social media marketing executed well can help grow your business. However, it doesn’t just happen. It takes time and a committed effort. Here are few do’s and don’ts:

•    Do focus your efforts on the channels that make strategic sense for your business. You don’t have to be on every social media site. Master one or two, and build from there.

•    Don’t create a Facebook fan page or Twitter account and not use them. Existing or potential customers will find you, and recognize stale content. That’s not the first impression you want to leave.

•    Do build your audience by targeting key influencers, such as bloggers with large followings and local media. Remember, it takes time to build a fan base or a following. But once you reach a critical mass, you will have an excellent channel with which to market your business.

•    Interact with your followers. Comment on their posts. Wish customers a happy birthday. Retweet their tweets. It’s supposed to be social. Build those relationships so that you’ll be able to extend them offline.

•    Do respond to comments or tweets directed at you. If a customer praises you, thank them publicly. If one of has an issue, politely address it publicly, promise a fix it and then take the conversation private. Do your best to fix the problem. When it’s resolved, complainers often become your biggest fans.

Without tapping into the potential of social media marketing, you risk being left behind as competitors jump in, learn the ropes and grow their businesses. That’s where you want to be.

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How to Use Twitter for Small Business

Everyone is doing it! So that means in 2012 you as small businesses owner must to do it too. Jump on Twitter and tweet away. Sound business strategy for the New Year, right? You know the answer.

The harder question: How can Twitter help you grow your business? Sometimes the only way to know is by giving it a try. But it’s important to keep a few basic principles in mind.

Are your customers, competitors, suppliers and/or vendors who can help your business on Twitter? By following your suppliers, maybe you can find out about opportunities that can save you money. Or by keeping tabs on what your competitors are doing, you gain market intelligence you might not get otherwise. Bottom line: There needs to be a sound, strategic business reason to tweet.

Once you made the decision to use Twitter as a marketing tool, take the time to do it right. And it does take a commitment for it to work. This is not a one-day-and-leave-it-alone project. It could take months to build a substantial following that can impact your business.

Here are some simple guidelines that we have found work for the about 20 Twitter accounts we handle for clients:

* Tweet every day. We suggest at least three times a day. Sometimes it can be done in as little as two minutes. Other times, it’ll take a much longer. Make it part of the daily routine. You have to be consistent; otherwise, it’s a waste of time.

* Build a following that matters to your business. Is following Lady Gaga really going to affect your bottom line? Think of all the people you encounter on a daily basis that impact your business, and find them on Twitter. Many of them will already be there.

* Engage. Don’t just sell, sell, sell. Share relevant, interesting news or information. Think about the value you can provide to those who are following you. Maybe it’s an article, a picture, your market insight, a special promotion just for your Twitter followers.

* Have some fun. Think of this as a prolonged conversation you’re having with business associates. You can tweet about the Dolphin’s game, about the concert you saw last night and about the weather. Just don’t overdo it. Remember, behind those tweets are real people, have real interactions.

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