“Life is like a Box of Chocolates – You Never Know What You’re Going to Get”

August 23rd, 2010

In the world of media, you never know who you’ll run into.  Is the lady standing next to you at the crosswalk the editor-in-chief of a national publication? Or is the gentleman next to you in the elevator a producer at one of the top morning shows?

Case in point.  I took the train from Manhattan to Philadelphia one afternoon and of course was running late.  As I jumped on the train, the doors shut behind me just in the knick of time.  I found a seat right away across from another girl about my age.  As I took my seat, I realized I didn’t have enough cash to pay for my ticket.  I debated for a few minutes whether or not I should ask her for a few dollars.  How do you word it?  “Excuse me.  I know we don’t know each other but can I borrow some money?”

I debated for five minutes then mustered up enough courage to ask her.

She gave me the three dollars, we exchanged business cards and I told her that I’d mail her the three dollars back.  Her business card said “Sonja Van Sacker – Researcher for The CBS Early Show.”  I didn’t know what I was more excited about – not getting kicked off the train for insufficient funds or meeting someone from The Early Show.

It turned out I had enough cash on me and instead of the gaining three dollars, I gained a friend for life.  Four years later Sonja is now working at Bloomberg TV and we continue to pick each other’s brains for story ideas and reminisce about how we met.

A second case in point.  After relentlessly pitching Vanessa Weber at Good Morning America she finally agreed to air my client’s product on the show the next morning.  Luckily for me, someone dropped out at the last minute.

I didn’t have enough time to call my client and get another sample in my hands – as the show was airing at 7AM the next morning.  What in the world was I going to do?  This was a brand new product!  I called about a dozen electronic stores to see if they stocked any of the devices and found a store on the Upper East Side. I jumped out of my seat at 7PM on a Tuesday evening and flew outside to hail a cab.  Unfortunately for me, it was raining and felt like 20-degrees outside.

Long story short, I had to take the subway uptown, purchase the device then took a bus cross-town and walked four wet blocks to the studio.  By this time it was 9PM and I had one block to go!  I stepped off the curb right into “black ice!”  Needless to say, I was drenched and of course I was wearing crùme colored wool pants.

I finally dropped off the device and met Vanessa in person.  She was lovely and quite appreciative of the fact my left leg was practically frost-bitten!  Five years later, Vanessa and I remain in touch and often work together.

I guess Forest Gump was right after all!  Life is like a box of chocolates and you definitely never know what you’re going to get!

Christie Burgner
Tilson Communications

Public Relations – If it’s public, then why is it so personal?

June 11th, 2010

I want to make it clear that in our profession, we’re not telemarketers.  We don’t “dial for dollars” and we don’t hunt down members of the media at random hours of the day as if we were a gaggle of girls running after Robert Pattinson down the red carpet.

What makes a GOOD publicist is an understanding of the industry.  Knowing what you’re pitching, who you’re pitching and more importantly WHY you’re pitching your clients to them.

But what makes a GREAT publicist?  That’s easy
make it personal.  Calling the media and having that relationship where you speak your first name and they know your voice.  Also, know when to call.  For example, the tabloids go to print on Tuesdays so we know never to call on a Monday
period.

I spoke with a few of my media friends and they definitely had some thoughts to share.

John Biggs, Editor-in-Chief of Crunchgear.com and contributing technology writer for The New York Times, Laptop, Men’s Health, Linux Journal, Popular Science and others said, “I hate it when they email and then immediately call.”

It makes sense if you think about it. Keep in mind that John is probably inundated with hundreds of emails a day
and with his travel schedule who has time to respond to every single email as it comes to his inbox?

Besides, if it is time sensitive, he will get back to you.

One of my favorite people in the world, who shall remain anonymous, writes for a national men’s publication and said, “I don’t like when they call to follow up on email invitations. If I wanted to go to your event, I’d have written you back.”

He also went on to say, “I don’t like the publicists who are so excited to get you on the phone that they turn into telemarketers, trying to get as much information out as they can, without pausing, making me have to interrupt them to tell them I’m not interested.”

Bottom line: Our profession is personal. Our name is on everything we send out, whether it’s a simple email response or a press release that’s distributed on the wire.  We’re proud of what we do and how we do it, and I guess you can say I’ve also had the great fortune of meeting some fantastic people and making some new friends along the way.

Christie Burgner

Senior Account Executive

The Underlying Benefits of Social Media

April 2nd, 2010

Everywhere you look, social media is a topic on everyone’s tongue.  I was doing a little digging and recently came across an impressive statistic about how in 2008, Dell announced they had made $1 million in revenue from Twitter over a one year and half period.  This was two years ago; can you imagine the amount they could make now?!

Social media tools such as Facebook and Twitter can be overwhelming for a client because it’s a whole new and fast paced world for them.  It’s important we educate our clients on why investing in social media is key.  It’s also important we as public relations executives continue to stay on top of this helpful technology and embrace it.

It’s great to see the optimism towards social media – here are a few benefits you can offer to your client:

  • Improve customer relationships
  • Reduce customer service costs
  • Influence sales
  • Increase media coverage
  • Establishes trust with consumers
  • Builds the client’s brand

Social media is a great tool to assist public relations executives in the online world.  With more people using Facebook than regular email, it’s our responsibility as PR professionals to guide our clients and help transition them.

Abby Boburka,
Account Executive

Making Big Events Bigger

March 17th, 2010

One of the most fun parts of public relations work is planning an event, adding elements to create excitement, and then seeing everything come to fruition.  There is nothing more exhilarating than having an event you worked on be a huge success
.and dozens of media in attendance covering it doesn’t hurt either!

Recently, we had the privilege of working on the Susan G. Komen South Florida Race for the Cure¼, a 19-year community event that draws more than 20,000 people to downtown West Palm Beach.  Starting with an already successful event is always a plus, but our firm was able to flex our PR muscles with some brand new initiatives that made the 2010 Race the most successful to date for the affiliate.  Here are some tactics that can be utilized to make any big event
well, bigger:

  1. Leverage relationships – Creating strategic alliances between two clients, a client and a non-profit organization or even two charities is a way to potentially double your event’s size and attendance, while creating long-term relationships as well.  By introducing one of your clients to an event you are handling, you can create a corporate sponsorship, raffle prize donation or secure an appropriate spokesperson.  You’ll be a hero to both clients for creating a mutually beneficial opportunity.
  2. Ask yourself, “What if and what else?” – This phrase has become our motto at Tilson Communications, and asking these questions can result in fun, new elements that haven’t been thought of before.  By exploring new community partners, methods of advertising and media sponsors above and beyond “the usual,” a wonderful partnership can be created.
  3. Create “Buzz” – The element of celebrity can create instant excitement in the air for any event.  Adding a celebrity guest, spokesperson or event chair (local, national or international celebs work) will put a unique spin on an event that creates excitement both in the community and the media.

Our philosophy has always been “anything is possible,” which we take with us into every event, be it new or annual.  By keeping your mind open, the possibilities are truly endless.

Britt Monroe
Senior Account Executive

What’s in a Title? Everything!

March 1st, 2010

If you had told me that one webinar our firm participated in back in August 2008 would lead to a whole new path for our Public Relations firm, I would have said at the time it’s not possible. However, as the months have gone by, and we have tried to incorporate social media into everything we do, the need has become greater to have one person focused on this category.

Whether it’s launching Dunkin’ Donuts South Florida Twitter account back in November and partnering with the Miami Dolphins on a ticket giveaway for this launch, or it’s “driving” the Truly Nolen Mousecar on Facebook, or it’s sharing links on the Tilson PR Facebook and @TilsonPR Twitter accounts that are mutually beneficial to others, we as a firm have been fortunate to have participated in that original webinar that launched all of this interest for us.

Therefore, beginning today, I am excited to announce that our great President Tracy Tilson has entrusted me in a new position. My title – Manager of Social Media!

Why does this excite me? Because I feel it adds a new dimension to what we do here. We already engage in Social Media, and now we’re going to begin focusing on offering current and prospective clients ways to also become engaged in the practice. Through speaking engagements, on-site tutorials and actual social media services, we as a firm will strive to do the best job we can in communicating on behalf of our client and showing prospective clients what we can do for them.

One of my favorite singers, Tom Petty, once said, “The future was wide open
The sky was the limit.” I couldn’t agree more, and as we move onward and upward into this new chapter for our firm, we’ll continue to aim high.

Toby Srebnik, Manager of Social Media (@TilsonPR)

Set Your Sights On a New Horizon

January 26th, 2010

I recently had the good fortune of partnering on a Social Media Presentation for the Greater Boca Raton Chamber of Commerce’s Back to Basics program with Jeff Zbar of ChiefHomeOfficer.com and Erin Glass of Viziun. Jeff set the tone speaking about branding as a whole, while Erin focused on Facebook as a business tool and I focused on how to use Twitter for business.

What I found encouraging about the presentation was that several chamber members approached each of us at the conclusion to ask us follow-up questions. Several even told us how they were planning to go back to their office and explain to their boss WHY they need to be on Facebook and Twitter NOW.

As someone who is very passionate when it comes to Social Media, I’ve always felt if you can explain to a business owner in clear terms why they need to be involved, they will be motivated to do so.

One example of a business that was allowing the conversation to go on without their participation was our friends at Lion County Safari (who is not nor have they ever been a client of ours). Back in June 2009 during a presentation to the Palm Beach County Attractions Association, I was able to visually show LCS what they were missing.

I went to search.twitter.com and typed in Lion County Safari. At the time, there were over 150 tweets about the attraction, and 95 percent of them were positive. LCS’ Director of Marketing and Public Relations Jennifer Berthume, upon seeing this, pulled me aside at the end of my presentation and used my computer to sign up for Twitter that day. Seven months, 559 followers, and 489 tweets later, @LionCountry has become a Twitter fixture and understands the value of connecting with the general public on a daily basis through this medium.

Therefore, my advice would be this: before you get involved, see what others are already saying about you and/or your business. Once you see how the conversation goes on without you, it just made be what you need to motivate you to take on the challenge of a new horizon!

Toby Srebnik,
Senior Account Executive (@TilsonPR)

Around the World: 365 Days

December 17th, 2009

Travel and tourism is an industry in which there always seems to be activity, making it an exciting world in which I participate! It is a fast paced landscape that changes daily, keeping us PR professionals on our toes
whether it is the H1N1 issue and Mexico travel or the recent percentage numbers of people traveling over the holidays.

While the pace of the industry won’t slow down, the climate of it will change, so in order to keep up and gain targeted results, I try to always keep a goal in mind and a grounded perspective to remain chameleon.

I often ask myself how does the ink I receive impact tourists and their spending and how did my PR efforts change sales or behaviors? How can I raise awareness of my brand’s message and who is my audience? What are their interests – leisure travel, business travel, etc.? What are the most effective outlets and/or tools to sell a great deal while at the same time building and strengthening a relationship with a newspaper’s travel writer?

With 2010 approaching, people are scurrying to make ‘resolutions’ – I’ve already made mine. I’m challenging myself on a daily basis to improve my results and I am planning to continue to learn and grow in this ever changing climate in the world of travel!

Abby Boburka,
Account Executive

The Family Tightrope

December 2nd, 2009

It’s funny how things change. When I first started in public relations, I wouldn’t think twice about jumping on a plane to travel for an event or client meeting. Now eight years later, a husband and two boys under the age of two, the thrill of being away from home includes work mom jitters.

Working mothers have more than enough to manage on a daily basis when they leave the house to go to work. When travel is a part of their job, the balancing act intensifies and for most of us, the “guilt factor” kicks in.

I learned early in my career that as a PR professional, you need to roll up your sleeves and do whatever it takes to make it happen
good, bad or ugly. But now, in this time of transition, I’ve learned to roll with the punches and balance work with family.

In the end, I try to keep the guilt in check and remember the reasons that I’m working in the first place
my family.

Jackie Guzman
Manager of Client Services

I Heart New York
and National TV

November 5th, 2009

This post comes to you as I ride the wave in from another fabulous national television experience that I pitched, booked and executed for a client.  As PR professionals, we know all too well the importance and true value of the product placement.  And to see a client’s product(s) showcased on a national morning show is a PR accomplishment that really takes the cake.

I arrived on set at 3:45 a.m. with a prop stylist we hired (yes, the call times are not glamorous, but the coverage certainly is) with just over two hours to deck out the in-studio set with full Halloween dĂ©cor.  Pumpkins, witches, lighted trees
.ghoulish strings of lights, skeletons and candy galore.  As we decorated and assembled the spooky-themed items, we got to enjoy rolling up our sleeves and really create something from nothing.  We got to see our favorite anchors once again as they made their way to “the couch”, viewed the commercial “bump outs” of our product and heard the anchors thank our client on-air.  All in all, this was another successful PR placement on a national morning show.

The most rewarding part of the experience was the email I received from the producer after the show, thanking us for the “amazing job” we did and how much their entire team enjoyed the dĂ©cor.  This boils down to one of the fundamentals of PR
.relationships, relationships, relationships!  If you build them, they will certainly pay off.

Britt Monroe
Senior Account Executive

The Old Rules of Engagement

October 21st, 2009

In light of Toby’s “new rules of engagement” post, I’m going to take some time to discuss, well, the old rules of engagement. Although Twitter, Facebook, and a host of other social media mechanisms are valuable business tools, it’s important to remember that old-fashioned communication still matters – and sometimes, can have added impact in a crowded digital world.

Companies that use Twitter and Facebook to enhance (not replace) their customer service efforts have the right idea. And when companies don’t treat customers well in person, on the phone, or via written/electronic communication, it often doesn’t bode well for their social media presence. Case in point: I just checked in on my favorite airline’s Facebook page, and saw comments from a customer alleging that her e-mails to the company have gone unreturned for months.

The old rules are still intact for us, too: it’s easy for a PR professional to conduct virtually all business by e-mail, whether it’s pitching media, negotiating with a vendor or conducting day-to-day dialogue with a client. But picking up the phone provides warmth, engagement and other intangibles that e-mail can’t always express.

At Tilson, we have a stack of notecards – the kind you use for a handwritten letter – and we are encouraged to use them frequently. I’m always impressed when I receive a written note by mail. In fact, receiving a written thank you note from a recent intern candidate assisted in my decision to hire him.

As Tracy wrote on this blog a few days ago, the days of stamping and mailing press releases is long over. But old-fashioned communication isn’t gone here, and it’s the delicate balancing act of new and old that makes communication – from both PR firms and companies – effective.

Amy Bagner, Senior Account Executive